CSP 101 is a certification program that covers the skills and knowledge necessary for an individual to become a Client Support Professional within the Arise Network. It also enables you to perform customer interaction services from a remote location. The course is comprised of user-friendly modules that give you the foundation of customer service techniques. In addition, this course gives prospective Client Support Professionals the information necessary to meet Arise’s expectations and understand how to use certain systems.
This course must be completed in 7 days or less from the time you register. Please note that you have a maximum of 3 attempts to pass CSP 101, as long as you are within 7 days of when you enrolled. If you do not pass CSP 101, you will be administratively dropped and required to pay to re-enroll in the course. It is a requirement to obtain a passing score on the final assessment prior to moving forward with Arise. CSP 101 is normally $99; however, there are many times when it is offered at a significantly reduced price, sometimes as low as $5.00.